ONLINE BANKING AND BILL PAY

How many days before my payment due date should I schedule a Bill Pay payment?
It takes two days to process electronic payments and four days to process check payments. For electronic payments, you must enter the payment informatio...
Tue, 7 Mar, 2023 at 12:39 PM
How many months of eStatements are available online?
eStatements will be archived for two years in Online Access. If additional statements are needed, you may visit any EECU branch or call our Member Servi...
Tue, 7 Mar, 2023 at 12:44 PM
How many months of online Visa statements can I view?
You can view your current Visa eStatement and up to the past 23 Visa eStatements. To view your Visa Statement, login to Online Access Home Banking or th...
Tue, 7 Mar, 2023 at 12:48 PM
How much does Bill Pay cost?
There is no fee for the Bill Pay service.
Fri, 21 May, 2021 at 5:01 PM
How will I know when my eStatement is available?
We will send you an email when your eStatement is available. The email will be sent to the address you have provided.
Tue, 7 Mar, 2023 at 12:50 PM
I am receiving the message, "Your User ID or Password is incorrect, please try again." What should I do?
Try to login again.  Ensure that your caps lock is not on and re-enter your Username and Password.  You may also use the "Forgot Login" link on ou...
Tue, 7 Mar, 2023 at 12:53 PM
I made an online Bill Pay payment but the payee hasn't received it. What should I do?
Login to your EECU online access and confirm that all the payee information is complete and accurate.  Contact the payee by phone to confirm if the payment ...
Tue, 7 Mar, 2023 at 12:56 PM
I received a bill payment email from an unknown address. Is it EECU?
If you receive an email from pm.escalation@fisglobal.com, it is because your Bill Pay payment has been returned to EECU.  The email will include the payee n...
Tue, 7 Mar, 2023 at 12:58 PM
I'm not receiving a passcode by phone/text. What do I need to do?
The call will come from 800-538-3328.  Text messages are sent from short code 454545. Please make sure your phone or phone servicer is not blocking EECU. If...
Tue, 7 Mar, 2023 at 1:02 PM
I'm searching for a check online but the system cannot locate it. What should I do?
Images of checks are available through Online Access for 11 months from the date they were negotiated. For assistance with obtaining a copy of a check, plea...
Tue, 7 Mar, 2023 at 1:05 PM