If you receive an email from pm.escalation@fisglobal.com, it is because your Bill Pay payment has been returned to EECU.  The email will include the payee name, payment details and why it was returned.  For more information on why the payment was returned you will need to contact your payee. If the payment was sent electronically, you will receive a refund within a few business days. If the payment was sent by check, you will need to reschedule the payment. Please verify your payee information is correct before scheduling a new payment.