ONLINE BANKING AND BILL PAY

When are funds deducted from my checking account when using Bill Pay?
For electronic payments, funds will be deducted from your checking account on the Deliver By date you entered for the payment. If the payment is sent by che...
Tue, 28 Apr, 2020 at 11:02 AM
When clicking on a link within Online Access, a message is displayed stating that the Pop-up is blocked and nothing happens. What is wrong?
Some services within Online Access open in a separate pop-up window.  These pop-up windows may be blocked because of the settings in your internet browser, ...
Tue, 28 Apr, 2020 at 11:02 AM
When do online transactions post to my account?
Online Access transactions usually post to your account immediately. Occasionally, a transaction you request does not immediately show in your history. If t...
Tue, 28 Apr, 2020 at 11:03 AM
When is Online Access available?
Online Access is generally available 24-hours a day, 7-days a week. This service may be interrupted occasionally for data processing or routine maintenance
Fri, 17 Jan, 2020 at 3:46 AM
When will my eStatement be ready each month?
eStatements will generally be available within the first three days of the month
Fri, 17 Jan, 2020 at 3:46 AM
Who can I pay through Bill Pay?
Any individual or company you choose within the fifty states and territories who can accept a check, with the exception of government-related payments. You ...
Tue, 28 Apr, 2020 at 11:04 AM
Who should I call if I have questions about my statement?
Call our Member Service Center, Monday – Friday 7 a.m. to 7 p.m., Saturday 9 a.m. to 1 p.m. at 1-800-538-3328 or use the Chat Now feature when you are logge...
Fri, 24 Apr, 2020 at 4:44 PM
Why am I getting the message "Session has expired. Please login and try again" when I try to access eStatements?
You will need to accept third-party cookies in order to view eStatements in Online Access.  For information on accepting third-party cookies, please review ...
Thu, 9 Apr, 2020 at 1:00 PM
Why am I receiving an "invalid payee nickname" message in Bill Pay?
Payee nicknames do not allow certain special characters.  Below is a list of the acceptable letters, numbers, and special characters. ^[ ],.*&'-:#...
Fri, 17 Jan, 2020 at 3:51 AM
Why am I required to enter a date to search for a check?
The system requires either a date, or a date range, in order to search for a check.  If you don't know the exact date, enter a date range
Fri, 17 Jan, 2020 at 3:51 AM