It may be because your Internet browser is removing the cookie information that was stored in previous home banking sessions. Or if you marked your computer as "public" when you completed the Online Access Enhanced Login Security setup, the cookie is not stored.
Most browsers have an option to remove web site cookies each time the browser is closed. If you would like to disable the automatic deletion of cookies so that you are not presented with the enhanced login security each time you login to our home banking, please visit the settings option for your browser.
Once you have changed your settings, you may need to close the browser and re-open it before logging into Online Access. You will then need to register your computer as "private" to skip the enhanced login security each time you login.
If this is happening on the mobile app, please make sure you have the setting “Remember this device” turned on under “Settings” in your app.
