If your card is lost or stolen, please call the customer service line immediately at 866-466-0058 (954-377-4496 outside the U.S.) to report the incident.  A replacement card will be sent to you and the remaining balance on your lost or stolen card will be transferred to the new card.  Please refer to the fee schedule you received with the card (it is also available online at www.atirareload.com/fees) for possible fees.