If the payment is still under your Scheduled Payments, you may modify the amount by clicking the pencil icon next to the payment amount.
If the payment is in the In-Process Payments or Recently processed payments statuses, you will be unable to make any changes.
If the payment cannot be edited and has already processed,
For a check payment you can place a stop on the payment in online access by going through "Additional Services" and then "check stop payment". The check must still be outstanding. There is also a fee for the stop payment; refer to our Schedule of Fees.
For an electronic payment we recommend contacting your payee to request a refund or rejection of the payment. If you require further assistance, we can open a Service Request for you and retrieve a copy of the proof of payment to the payee for you. We can also attempt to ask the payee to return the payment on your behalf. We recommend calling our Member Service Center at 1-800-538-3328; or use the Chat Now feature when you are logged into your online access and one of our representatives will assist you.