It's possible that the email went into your "junk" or "spam" folder. You may want to add onlineaccess@myeecu.org to your email contact list to ensure that you receive our emails. Also be sure to enter the email address that is saved in Online Access when using I forgot my username. The email address you enter must match what we have on file in your Online Access.
If you are still having difficulty, please contact us at 1-800-538-3328