If the payment was sent by check through Bill Pay and the check has not yet cleared, you may place a stop payment on the check through Online Access (Additional Services > Check Stop Payment on full site, More > Stop Payment on app) or by calling our Member Service Center. A stop payment fee will apply; refer to our Schedule of Fees. If the check has already cleared, you may contact the payee directly to request a refund of the payment.
If the payment was sent electronic through Bill Pay, you may contact the payee directly to request a refund or rejection of the payment. Most payees will issue a refund and mail a check directly to you. If the payee requires proof of payment to research and process the refund, you may contact EECU for assistance. We will open a Service Request on your behalf and provide you proof of payment to forward to your payee.