To change a payee address, go to the Bill Pay screen on the full site and click the blue Options link below the payee name. Click Account Information, then update the information and save your changes. Please allow one business day for the changes to take effect before scheduling a new payment.
In the mobile app, click on Bill Pay and then Payees. Click on the payee you want to edit to view the payee details. Click the Edit icon, update the information for the payee, and click the blue arrow to Save. Please allow one business day for the changes to take effect before scheduling a new payment.
Note: If the address cannot be edited or reads "the address is on file", it means that our Bill Pay vendor has a payment relationship with that payee and receives payment delivery instructions directly from the payee. If you would still like to change the payee address, please delete the payee and add it again manually. Please note that payments to this payee may change from electronic to paper check.